This website is not affiliated with any government authority. We are a private advisory service providing visa-related consultancy and information.

Privacy Policy

Last updated: February 2025

1. Introduction

We, POWR GmbH (hereinafter "we", "us", or "our"), take the protection of your personal data very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website thailand.visaportal.com and our visa advisory and consultancy services.

This Privacy Policy has been prepared in accordance with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and the German Telemedia Act (TMG).

2. Controller

The controller responsible for data processing on this website is:

POWR GmbH
Bremer Heerstraße 79
26135 Oldenburg, Germany
Email: support@visaportal.com
Managing Director: Tim Nicklas

3. Data We Collect

3.1 Automatically Collected Data (Server Log Files)

When you visit our website, our web server automatically collects the following data in server log files:

  • IP address of the requesting computer (anonymised)
  • Date and time of access
  • Name and URL of the file accessed
  • Website from which access was made (referrer URL)
  • Browser type and version
  • Operating system used

This data is collected on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in ensuring the technical functionality and security of our website. This data is not combined with other data sources and is deleted after 30 days.

3.2 Contact Form Data

When you use our contact form, we collect the following data:

  • First and last name
  • Email address
  • Phone number (optional)
  • Nationality
  • Visa type requested
  • Message content

The legal basis for processing this data is Art. 6(1)(b) GDPR (performance of a contract or pre-contractual measures) and Art. 6(1)(a) GDPR (your consent, given by ticking the checkbox in the contact form).

3.3 Consultation Data

When you engage our advisory services, we may additionally collect:

  • Full name as stated in your passport
  • Date of birth
  • Passport number and expiry date
  • Nationality and country of residence
  • Travel dates and destination
  • Any other information relevant to our advisory services

The legal basis for processing this data is Art. 6(1)(b) GDPR (performance of a contract).

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • To respond to your enquiries submitted via the contact form
  • To provide our visa advisory and consultancy services
  • To communicate with you regarding your enquiry or consultation
  • To fulfil our contractual obligations
  • To ensure the technical functionality and security of our website
  • To comply with legal obligations

5. Data Sharing

We will only share your personal data with third parties in the following circumstances:

  • With government authorities where necessary in connection with advisory services (with your explicit consent)
  • With service providers who assist us in operating our website and delivering our services (data processors under Art. 28 GDPR), subject to appropriate data processing agreements
  • When required by law or in response to valid legal requests by public authorities

We do not sell, trade, or otherwise transfer your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

  • Contact form enquiries: deleted after 6 months if no contract is concluded
  • Consultation data: retained for the duration of the service and for 3 years thereafter for potential warranty claims
  • Accounting and tax-relevant data: retained for 10 years in accordance with German tax law (§ 147 AO, § 257 HGB)
  • Server log files: deleted after 30 days

7. Cookies

7.1 Essential Cookies

Our website uses essential cookies that are necessary for the proper functioning of the website. These cookies do not require your consent under Art. 6(1)(f) GDPR, as they are technically necessary.

Cookie Name Purpose Duration
cookieConsent Stores your cookie consent preference 1 year

7.2 Optional Cookies

We may use additional cookies for analytics and marketing purposes only with your explicit consent (Art. 6(1)(a) GDPR). You can manage your cookie preferences at any time using the cookie banner on our website or by deleting cookies from your browser.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access (Art. 15 GDPR): You have the right to request information about whether we process your personal data and, if so, to access that data and receive a copy.
  • Right to Rectification (Art. 16 GDPR): You have the right to request the correction of inaccurate personal data or the completion of incomplete data.
  • Right to Erasure (Art. 17 GDPR): You have the right to request the deletion of your personal data, subject to legal retention obligations.
  • Right to Restriction of Processing (Art. 18 GDPR): You have the right to request the restriction of processing of your personal data under certain circumstances.
  • Right to Data Portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object (Art. 21 GDPR): You have the right to object to the processing of your personal data based on our legitimate interests at any time.
  • Right to Withdraw Consent (Art. 7(3) GDPR): You have the right to withdraw your consent at any time. The withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us at support@visaportal.com.

9. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates the GDPR. The competent supervisory authority for our company is:

Die Landesbeauftragte für den Datenschutz Niedersachsen
Prinzenstraße 5
30159 Hannover, Germany
Website: https://lfd.niedersachsen.de

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include, among others:

  • SSL/TLS encryption for data transmitted between your browser and our servers
  • Regular security updates and patches
  • Access controls limiting data access to authorised personnel only
  • Regular backups of data

11. Third-Party Services

11.1 Google Fonts

This website uses Google Fonts provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When you open our website, your browser loads the required fonts directly from Google servers. This means your IP address may be transmitted to Google. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in a uniform and appealing presentation of our website). For more information, see Google's privacy policy at https://policies.google.com/privacy.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our data processing practices or changes in applicable law. The current version is always available on our website. We recommend reviewing this page periodically for any updates.

13. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

POWR GmbH
Bremer Heerstraße 79
26135 Oldenburg, Germany
Email: support@visaportal.com